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Elevate Orders & Eliminate Returns with Real-time Inventory Management

Originally published on February 13, 2024 by Baris Duransel, Updated on February 13, 2024

In the fast-paced world of online order fulfillment, staying ahead is not just a goal; it’s a necessity. For online-only retailers, the key to thriving in 2024 and beyond lies in embracing cutting-edge technologies that optimize operations and elevate the customer experience. 

The most significant technological development in the past few years has, without a doubt, been Artificial Intelligence (AI). AI is transforming the landscape of online-only retailers through real-time inventory management to boost order accuracy, minimize returns and ultimately elevate customer satisfaction.

This is where Logiwa’s Cloud-native Fulfillment Management System (FMS) leads the pack, offering online-only retailers unparalleled advantages for using real-time data for AI-driven order fulfillment.  

Key Takeaways:

  • An AI-powered Fulfillment Management System (FMS) supports real-time inventory monitoring, predictive analytics, and process automation to improve retail operations. 
  • Real-time inventory management ensures that orders are delivered quickly and accurately, ensuring high levels of customer satisfaction and buyer loyalty.
  • By minimizing the chances of inaccurate order fulfillment, real-time inventory management combats returns and safeguards profit margins. 

The Online Advantage: Real-time Inventory Control

Online retailers face unique challenges, and keeping track of an ever-changing volume and variety of products is at the top of the list. Not having accurate stock counts can be detrimental to sales, directly affecting a customer’s online experience. If they spend time trying to check out, only to discover the product is unavailable, they will likely leave and not return.

An AI-powered Fulfillment Management System (FMS) like Logiwa IO is a comprehensive solution for online-only retailers looking to maintain accurate inventory tracking, delivering improved accuracy, streamlined processes and more precise order fulfillment by leveraging:

  • Real-time Monitoring provides instant updates on stock levels, ensuring an up-to-the-minute view of product inventory with no guessing.
  • Predictive Analytics using advanced algorithms can analyze historical data and market trends to predict future demand and better anticipate stockouts or overstock situations.
  • Process Automation for tasks like routine inventory management, reducing the risk of human errors associated with manual tracking.
  • Dynamic Order Processing using AI, allowing order processing workflows to be dynamically adjusted to optimize fulfillment and follow fluctuations in customer orders.
  • Optimized Warehouse Layout and product placement based on AI-analyzed historical order patterns and demand forecasts, making picking and packing processes more efficient and reducing fulfillment times.
  • Barcode and RFID Integration to enhance accuracy using barcode and RFID technologies, minimizing the risk of errors associated with traditional and manual inventory tracking methods.

Worldwide, retailers lose $1.75 trillion annually due to bad inventory management.

The Art of Swift and Accurate Online Order Fulfillment

For online retailers, speed is among the most critical factors for success. According to a study by Statista, 41% of global shoppers hoped to receive their online purchases within 24 hours. 

Real-time inventory data powered by AI enables swift and accurate order processing that can meet consumers’ high expectations. But AI-driven order fulfillment isn’t just a matter of customer satisfaction; it directly impacts the bottom line. Research shows that 87% of consumers are more likely to make repeat purchases after a positive delivery experience. 

Real-time inventory data ensures that orders are not just delivered quickly but also accurately, laying the foundation for customer loyalty.

Related Content: 9 Ways AI Streamlines High-Volume Fulfillment

Returns: The Silent Profit Killer for Online Order Fulfillment

Returns can be particularly challenging for online-only retailers. According to the National Retail Federation, the average return rate for online purchases is 21-30%, compared to 9% for in-store purchases. Real-time inventory data acts as a powerful antidote to this silent profit killer.

By minimizing the chances of inaccurate order fulfillment, Logiwa IO can significantly reduce return rates. This isn’t just about saving on return processing costs; it’s about safeguarding the profitability of each transaction and redirecting resources toward customer acquisition and retention. 

In 2022, consumers returned $212 billion in merchandise from online sales, with an average retail return rate of 16.6%.

Achieving Customer Loyalty in the Digital Age

The ultimate goal of any business is to have happy and loyal customers. Real-time inventory data contributes significantly to achieving this goal. When customers receive accurate and timely orders, their satisfaction soars. And when customers receive what they want when they want it, they are more likely to become repeat customers and advocates.

In the era of social media, positive customer experiences are shared widely (and often immediately). Staying on top of your inventory in real time ensures the positive reviews keep pouring, establishing your business as synonymous with reliability and efficiency.

As an online retailer, your success hinges on your ability to deliver a seamless, transparent and efficient shopping experience. Real-time inventory data isn’t just a tool; it’s the cornerstone of your operational strategy. Embrace it, and there’s no limit to how successful your business can be.

Unlock Online Success with Logiwa IO

The future is AI-powered, so if you’re ready to transform your fulfillment operations and enhance customer satisfaction, the moment is now. Add the revolutionary power of AI to your online retail business with Logiwa IO.

To learn how Logiwa IO can help your ecommerce business stay ahead, request a demo from one of our Fulfillment Management System (FMS) experts. 

FAQs Related to Real-time Inventory Management

How does AI improve real-time inventory management for online-only retailers?

AI enhances real-time inventory management by providing advanced data analytics and predictive insights. It helps in accurately forecasting demand, preventing stockouts or overstock situations, and optimizing warehouse layouts. This leads to more efficient order processing, reduced errors, and improved customer satisfaction due to accurate and timely deliveries.

What effect does real-time inventory management have on return rates for online retailers?

Real-time inventory management plays a crucial role in ensuring order accuracy, which is a key factor in reducing return rates. By minimizing the chances of sending incorrect or defective products, online retailers can see a significant decrease in returns, thereby protecting their profit margins and enhancing customer trust and loyalty.

How does Logiwa IO’s AI-driven Fulfillment Management System (FMS) aid real-time inventory management?

Logiwa IO’s FMS offers several key features, including real-time monitoring of stock levels, predictive analytics for demand forecasting, process automation to reduce manual errors, dynamic order processing, optimized warehouse layouts, and integration with barcode and RFID technologies. These features collectively enhance the efficiency and accuracy of online order fulfillment.

How does real-time inventory management contribute to customer loyalty in the digital age?

Customer loyalty is heavily influenced by the shopping experience. Real-time inventory management ensures that customers receive what they ordered accurately and promptly. This reliability and efficiency lead to higher customer satisfaction, repeat purchases, and positive word-of-mouth, which are essential for maintaining and building customer loyalty.

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