Logiwa Resource
Fill Rate Calculator
Fill Rate Formula:
Using the formula
Let’s assume the following logistics data for a company over a month:
- Total Order Lines (The total number of individual product lines across all customer orders received): 500
- Order Lines Shipped On Time (The number of order lines that were fulfilled completely and shipped according to the agreed-upon schedule): 475
We apply the formula using these values:
Fill Rate = (475 /500) x 100
= (0.95) x 100
= 95
The result is an order line fill rate of 95%.
Order Line Fill Rate Calculator
Explanation of
the formula
This calculator shows you what percentage of your customer order lines you successfully fulfilled on the first attempt, without being late.
It’s one of the most important measures of customer satisfaction. It answers a simple, critical question: “When customers order from us, do they actually get what they want, when we promised it?”
If a customer orders 5 different items (5 “order lines”) and you ship all 5 on time, you have a 100% fill rate for that order. If you only ship 4 because one was out of stock, your fill rate drops, and the customer is disappointed.
Your fill rate is a direct grade on your reliability and operational excellence. It’s the ultimate measure of your ability to keep a promise to your customer.
- Customer Loyalty: A high fill rate builds trust. Customers who get what they want, when they want it, come back.
- Cost Reduction: A low fill rate is expensive. It creates extra work (customer service calls, emails), extra shipping costs (split shipments, backorders), and, worst of all, lost sales when a frustrated customer cancels their order and goes to a competitor.
In short, a high fill rate protects your revenue and reputation.
Ready to validate
your custom estimate?
Our calculator provides a data-driven starting point.
In a brief, no-obligation demo, we’ll analyze your results and show you the proven fulfillment workflows
that will maximize your ROI. See Logiwa IO in action, tailored to your exact needs.
