How Flexport orchestrated 100% network growth with Logiwa’s AI-driven WMS

Key results at a glance

$1,300
saved per 10K order lines

The Challenge: Controlling chaos to scale a fulfillment network

Global logistics leader Flexport was at a critical inflection point. As they transitioned from a 3P to a 1P fulfillment model, they faced significant hurdles:

• Scaling Limitations: Their systems couldn’t handle the rapid expansion to a 1P network.
• Inefficient Operations: Without a sophisticated way to organize their warehouses, pick paths were inefficient, leading to 15% lower pick rates and higher operational costs.
• Onboarding Complexity: Flexport needed to onboard hundreds of new associates and multiple warehouses quickly, a challenge made difficult by their existing systems.
• Lack of Visibility: Optimizing cost structures was nearly impossible without advanced tools and real-time visibility across their growing network.

Flexport needed more than a WMS; they needed a strategic technology partner to transform operational chaos into a symphony of efficiency.

The Solution: AI-driven orchestration with an intuitive FMS

Flexport chose Logiwa IO, an advanced AI-driven fulfillment management system, to build a future-proof fulfillment ecosystem. The decision was based on Logiwa’s ability to deliver real-time optimization, an intuitive user experience, and proven scalability.

• AI-driven optimization: Logiwa’s AI was a key differentiator, providing the real-time optimization required to orchestrate complex warehouse operations and improve pick path efficiency from a 1D to a 2D model.
• Rapid, scalable onboarding: The platform’s intuitive user interface was a strategic asset, enabling Flexport to easily onboard over 1,500 new associates in just six months. New warehouses were implemented and went live in an average of six weeks.
• A Collaborative Partnership: Logiwa acted as a consultative partner, working with Flexport to create a customized blueprint for their network’s specific needs rather than a generic solution.

“Logiwa IO really made the process of onboarding warehouses simple for us. Logiwa gave us the tools and data sets to self-serve and get ourselves onboarded quickly.”
— Cody Moreland, Sr Director of Fulfillment, Flexport

The Results: A symphony of efficiency and growth

By implementing Logiwa IO, Flexport transformed its fragmented operations into a highly orchestrated, efficient system, achieving significant, measurable results.

• 100% Network Growth: Logiwa was a key driver in successfully handling over 100% network growth in just a few months, allowing Flexport to meet surging demand.
• 15% Increase in Pick Productivity: By defining benchmarks and labor standards with AI, pick rates increased by 15% across the entire network.
• Significant Cost Savings: Flexport saved up to $1,300 for every 10,000 order lines—a savings of $0.10 per item—driven by optimized pick paths and better cart utilization.
• Engineered for the Future: Logiwa provided a sustainable, future-proof system with AI job optimization and tech-driven analytics, positioning Flexport for continuous growth and operational refinement.

“Before Logiwa IO, it was really like herding cats… Now, fast forward, Logiwa IO has rolled out. It’s really like a symphony. Everything is extremely orchestrated.”
— Cody Moreland, Sr Director of Fulfillment, Flexport