Ship-hero

Logiwa IO vs. Shiphero

Considering ShipHero? See why top 3PLs choose Logiwa IO instead.

Logiwa IO is built to scale complex, high-volume 3PL and B2B fulfillment

Choosing a warehouse management system is a critical decision. You’re not just buying software; you’re choosing the operational partner that will define your scalability and reliability. ShipHero positions itself as a solution for 3PLs , but its DNA is rooted in simple, single-brand e-commerce. Its core is built around a Shopify app that users have called a “garbage app” for its critical inventory sync failures. Can you afford “random” inventory errors.

The central difference is this: ShipHero is a simple WMS. Logiwa IO is a true, AI-powered Fulfillment Management System (FMS) built for the complexity of multi-client 3PLs, hybrid B2B/DTC operations, and enterprise-scale fulfillment. We are 100% your technology partner, not a parent company to your competitor.

Here’s a transparent, no-fluff comparison of how Logiwa IO stacks up against Shiphero 3PL Warehouse Manager on the issues that matter most to your bottom line.

vs.

Strategic focus on high-volume 3PLs or Shopify brands

Logiwa IO

Logiwa is the FMS for “growth-focused 3PLs, from scaleups to market leaders”. Designed from the ground up to handle the complexity of modern fulfillment—multi-client, B2B, DTC, and hybrid operations. Logiwa powers industry leaders like Radial and Flexport.

Shiphero

ShipHero focuses on helping “eCommerce brands”. Their system leans toward one brand, one warehouse, and simple DTC orders. But what happens when you need to onboard a second client? Or a 50th? Or handle B2B? The “easy” system becomesa roadblock.

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Is your WMS causing more problems than it solves?

If you’re evaluating ShipHero or another WMS, these pain points may sound familiar.
This is your litmus test.

Your core inventory sync is fundamentally broken.

You’re fighting with a Shopify integration that users literally call a “garbage app“. It “randomly doesn’t update your Shopify inventory correctly“, causing constant oversells, stockouts, and “destroying your
customer loyalty”.

You wait days (or weeks) for a meaningful support response.

You’re experiencing the “incredibly slow and unreliable customer service” that users report on G2, leaving urgent shipping needs unresolved. Some users report waiting “4 weeks” for a response to critical issues.

You can’t get the data you need to run your business.

You’re frustrated by the “limited reporting” and “weak reporting” that users cite, leaving you without the essential daily updates or custom data you need at a 3PL level.

Your monthly WMS bill is unpredictable.

You’re being “overcharged” and feel your vendor is trying to “squeeze money” out of you, or you’ve been hit with sudden pricing changes “with less than a month’s notice”.

You’ve realized your tech partner is also your competitor.

You’re buying software from a company that is a “strategic subsidiary” to a 3PL (LVK). This creates a massive conflict of interest.

If you recognize even one of these scenarios, it’s time to see what a true fulfillment partner can do for you.
Don’t let your WMS dictate your potential.

See what a

true partnership

looks like

Let’s build your custom growth plan.

In a brief, no-obligation demo, we’ll show you the exact workflows and tools you can use to scale your
fulfillment operations and provide a transparent pricing quote tailored to your business.

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Logiwa vs. ShipHero: Frequently Asked Questions

What is the main difference between Logiwa and ShipHero?

The main difference is their core architecture and target customer. ShipHero is a WMS primarily built for single e-commerce brands, with a heavy focus on the Shopify ecosystem. Logiwa IO is an AI-powered Fulfillment Management System (FMS) designed from the ground up for the complexity of high-volume 3PLs, fulfillment networks, and hybrid B2B/DTC operations. Logiwa provides a true multi-tenant architecture for managing multiple clients, a function that users report is a limitation in ShipHero.

How does Logiwa's pricing compare to ShipHero's?

ShipHero offers public, tiered pricing plans that separate “Brands” and “3PLs,” with its 3PL software plan starting at $1,995 per month. However, G2 users have reported issues with ShipHero’s billing, including being “overcharged” and facing price changes with “less than a month’s notice”. Logiwa provides volume-based pricing that scales with your operational needs. Logiwa’s model is designed to be transparent and all-inclusive, ensuring you have the high-volume, multi-client capabilities you need without unpredictable add-on fees that penalize growth.

What are the key advantages of Logiwa IO over ShipHero? Logiwa IO's key advantages are:

Superior Inventory Management: Logiwa has a 9.5/10 rating for Inventory Management on G2, compared to ShipHero’s 8.4. This is critical, as ShipHero’s Shopify app users report “inventory and reporting issues” and call it a “garbage app”.
True 3PL Multi-Tenancy: Logiwa is built for 3PLs with client-specific billing, portals, and automation rules. ShipHero users have cited limitations with “site-wide” configurations that are not client-specific.
Modern FMS Architecture: Logiwa IO is a modern, headless, AI-powered Fulfillment Management System (FMS) built for complex orchestration. ShipHero is a traditional WMS built for simpler e-commerce operations.
A Growth Partner: Logiwa is a technology partner, period. ShipHero is the parent company to a “strategic subsidiary” 3PL (LVK Logistics), making them a competitor to your 3PL.

I'm currently using ShipHero. How difficult is it to switch to Logiwa IO?

Logiwa’s implementation team specializes in migrating 3PLs and high-volume brands from systems like ShipHero. We understand the pain points you’re likely facing—from inventory sync errors to “site-wide” limitations —and have a clear, proven path to get you live on our platform. Our process includes a dedicated implementation specialist. Our clients describe our process as “seamless onboarding” , designed to get you fully operational in weeks, not months.

Is Logiwa easier to implement than ShipHero?

While ShipHero is often cited as user-friendly for simple tasks , that simplicity comes from its limitations. Logiwa IO is a more powerful and comprehensive system, and our implementation process is designed to manage that power. Customers describe our process as “seamless onboarding” and we are typically “implemented in weeks, not months”. Most importantly, Logiwa’s “Quality of Support” is rated higher on G2 (8.6 vs 8.4) , and Logiwa pride themselves on a 7-9 minute response time —a clear contrast to ShipHero users who report “incredibly slow and unreliable customer service”.

Which WMS is better for a growing 3PL?

Logiwa IO is purpose-built for growing 3PLs. While ShipHero offers a 3PL plan, its architecture is brand-centric, and users report critical limitations, such as process configurations that can only be done on a “site-wide basis rather than client-specific”. Logiwa IO is a true multi-tenant FMS, allowing you to manage hundreds of clients, each with unique billing, reporting, and process rules.

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